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Terms and Conditions

Last updated: October 16, 2025

Welcome to Ellavated Coaching by Ella Suring. These Terms and Conditions (“Terms”) govern your use of this website and participation in coaching services offered by Ella Suring (“Coach,” “we,” “us,” “our,” or "my"), including in-person training, online coaching, and hybrid programs. By accessing this website or participating in any service, you agree to these Terms in full.

1. Coaching Services

Ella Suring provides individualized coaching services for athletes and clients seeking to improve endurance, performance, and overall wellness. Services may include:

  • In-person strength or run coaching sessions

  • Remote/online run coaching via TrainingPeaks or similar platforms

  • Hybrid in-person and online programming

  • Health and wellness coaching (as applicable)

All programming is based on the client’s goals, experience, and communicated preferences. Results are not guaranteed and depend on client effort, adherence, and consistency.

2. Client Responsibilities

Clients agree to:

  • Provide accurate information regarding health, training history, and goals

  • Communicate promptly about schedule changes, injuries, or health concerns

  • Follow prescribed training plans responsibly and with regard for personal limits

  • Obtain medical clearance from a qualified professional before starting or modifying training programs

3. Payment and Billing

  • Payment terms and rates will be communicated prior to the start of services.

  • Fees are non-refundable except as required by law.

  • Coaching services renew on a monthly basis unless otherwise specified.

  • Failure to submit payment may result in suspension of services.

4. Scheduling and Cancellations (In-Person Clients)

  • Sessions must be scheduled in advance and confirmed by both parties.

  • Clients must provide at least 24 hours’ notice to cancel or reschedule.

  • Missed sessions without notice will be charged in full.

  • Repeated cancellations may result in forfeiture of priority scheduling or discounts.

5. Discounted Online Coaching for In-Person Clients

The discounted online coaching rate is available only to athletes who train consistently in-person weekly.

Eligibility Criteria

  • Consistent in-person attendance is defined as minimum of weekly completed sessions within any 30-day period.

  • The discount is not retroactive and only applies for periods meeting this attendance requirement.

Missed Sessions

  • Occasional absences for legitimate reasons are acceptable and do not affect eligibility.

  • More than one absences in a 30-day period may forfeit the discounted rate.

    • The client may either:

      • Reschedule sessions to meet the monthly minimum, or

      • Pay the standard online coaching rate ($120/month) for continued remote coaching.

Scope of Discounted Online Coaching

  • Includes weekly plan updates, brief check-ins, and training adjustments.

  • This is not a standalone service and is only offered alongside consistent in-person training.

  • Full online coaching is available separately at the standard rate.

6. Liability Waiver

All coaching and training services are undertaken at the client’s own risk.
By participating in any program, the client acknowledges that:

  • Exercise and endurance training involve inherent risks, including but not limited to injury, illness, or death.

  • Ella Suring, Ellavated Coaching, and affiliated facilities are not liable for injuries, health complications, or damages resulting from participation in in-person or online training.

  • Clients are responsible for monitoring their health status and seeking medical advice when necessary.

7. Communication and Coaching Platforms

  • Online coaching is primarily managed through TrainingPeaks, email, or text.

  • Response times may vary based on training volume and scheduling, but communication will be maintained consistently within reasonable time frames.

  • Clients should not share or distribute proprietary training materials or programming without written consent.

8. Use of Website and Content

  • All content on this website, including text, images, and programs, is the intellectual property of Ella Suring / Ellavated Coaching unless otherwise credited.

  • Users may not copy, reproduce, or distribute materials without prior written permission.

  • External links are provided for informational purposes only; we are not responsible for third-party content or services.

9. Privacy and Data Protection

  • Personal information collected through this site or during coaching will be used solely for communication, coaching delivery, and record-keeping.

  • Information will not be shared with third parties except as required by law or explicitly authorized by the client.

  • For details, please refer to the Privacy Policy (to be linked separately).

10. Termination of Services

Either party may terminate coaching at any time with written notice.

  • No refunds are issued for partially completed billing periods.

  • Access to training plans and platforms will be discontinued upon termination.

11. Modifications and Agreement

These terms may be updated or clarified by Ella Suring at any time. Continued participation in coaching or use of this website constitutes acknowledgment and acceptance of the most recent version of these Terms.

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